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You are encouraged to read through some of the contract highlights before submitting an inquiry.

  • Payment is required to reserve any order. A 50% deposit is required to book.

  • The client should provide thorough details and/or images of the design they are interested in, but Crager’s Sweet Creations does not make exact replicas.

  • Do not make payment if your invoice is incorrect or you need to make changes to the design, date, delivery address, etc.

  • Balances must be paid by the due date on the invoice for orders to be completed.

  • Plan to arrive on time for your pickup order to avoid date changes.

Reservations & Deposits

  • All inquiries should be submitted using the inquiry form.

  • Responses to submitted inquiries will be answered via email.

  • To reserve your date, a 50% retainer fee must be paid. This retainer fee is non-refundable and non-transferrable.

  • An invoice will be sent by email that must be paid by its due date.

  • Orders are first paid, first reserved. If your invoice is cancelled before payment, your requested date is no longer available. An invoice does not guarantee reservation.

  • The remaining balance of your order must be paid by the due date listed on your invoice.

  • Under no circumstances will checks be accepted.

Expectations

  • The client is expected to clearly explain verbally or in writing what they expect from Crager’s Sweet Creations. If a client needs to change colors, flavors, or theme; they should contact Crager’s Sweet Creations immediately. Changes cannot be made less than 2 weeks prior to their event date.

  • Crager’s Sweet Creations does not make replicas. Exact copies, colors, designs, images, etc. are not guaranteed.

  • If the client makes changes that results in a higher order price, they will be required to pay the additional fee within 24 hours to meet the new 50% retainer fee.

  • If the client makes changes that result in a lower amount than agreed upon, the remaining balance will reflect the changes.

Cancellations/Refunds

  • Retainer fees are non-refundable and non-transferable.

  • In the event the client wishes to cancel their order, the retainer fee will not be refunded

  • Retainer fees cannot be applied to future dates. If the client wishes to reschedule, they will be required to pay a new 50% retainer fee for the new date requested.

  • Refunds will ONLY be given if Crager’s Sweet Creations fails to produce the order in full.

  • Refunds will not be given should the client misunderstand, misinterpret, or fails to read the contract.

  • Taste is based on personal preferences. Refunds will not be given if the client does not like the taste of the product.

  • Colors are not always exact. Crager’s Sweet Creations will work hard to provide the client with similar colors to their theme, but refunds will not be given if the colors do not match exactly.

  • If the client does not wish to accept the product upon delivery or pickup, there will be no refund given, unless the cake is completely damaged by Crager’s Sweet Creations.

  • If a refund is required, Crager’s Sweet Creations will refund the money within 14 business days after the event date.

Delivery

Delivery orders must be paid prior to delivery by the date listed on the client’s invoice. Crager’s Sweet Creations will not make or release any product that has a balance owed.

  • Delivery fees are calculated by time and distance. Check your invoice BEFORE PAYMENT, to ensure the correct delivery address is reflected.

  • Crager’s Sweet Creations will deliver to the event venue at the time agreed upon by the client. If the client needs to change the delivery time or venue, this must be explained to Crager’s Sweet Creations one week prior to ensure the adjustment can be made. An additional fee may be incurred at the client’s expense.

  • At times, multiple clients will request the same delivery time. To ensure all parties receive their order before their event, Crager’s Sweet Creations may ask to deliver your order 24-48 hours before the event date.

  • If the Client does not wish to accept the product upon delivery there will be no refund given, unless the cake is completely damaged by Crager’s Sweet Creations.

  • The Client assumes all responsibility for any damage to the cake once the cake leaves Crager’s Sweet Creations possession. Crager’s Sweet Creations assumes no responsibility for damages incurred during self-pickup or after delivery.

  • Delivery Window:

    • Saturday and Sunday - 11:30AM - 4:00PM

  • Delivery Types:

    Where available, clients may choose the type of delivery provided. Delivery with setup will incur a higher fee.

    • Handoff Delivery: Crager’s Sweet Creations will meet the client at their door or event table for product handoff. Client will be responsible for unboxing and displaying their own order. Client will be required to sign for order.

    • Delivery with Setup: Crager’s Sweet Creations will bring your order to your event table and setup. Large orders such as weddings, quinceanera, etc. cakes will automatically include delivery with setup. Please make sure your displays and tables are ready for your order. If in the event, your table is not set up and Crager’s Sweet Creations cannot setup, a refund will not be provided.

      • It is recommended that orders are delivered at least 1-2 hours before larger events.

      • Boxes will be provided for leftovers and has further instructions for serving.

Pickup

  • Pickup Window: Zip Code 19134 (street provided after booking, full address provided one-two days before event date)

    • Saturday - 9:00AM - 10:30AM

    • Tuesday - Friday - 10:00AM-12PM or 5:00PM - 7:00PM

    • Sunday is delivery only. No pickups.

Pickup orders must be paid prior to delivery by the date listed on the client’s invoice. Crager’s Sweet Creations will not make or release any product that has a balance owed.

  • Message when you are on your way to ensure your order is boxed and ready to go when you arrive.

  • When you arrive, message the description of your vehicle and Crager’s Sweet Creations will place your order in your vehicle and may provide verbal instructions about refrigeration, shelf-life, and serving.

  • Please plan to arrive no later than the stated pickup window. Crager’s Sweet Creations delivers orders promptly after pickups and for this reason imposes a strict pickup window.

  • You are given a 15 minute grace period after the stated pickup window.

  • After the grace period has expired, you are not guaranteed to get pick up that day. Your options are:

    • Have your order placed on a shelf outside, unattended, for self pickup

      • You will be required to carry and load your order to your vehicle. Crager’s Sweet Creations will not be available.

      • Crager’s Sweet Creations is not responsible for any damages to your order that results from self-pickup.

    • If available, Crager’s Sweet Creaions will remain available until the end of the pick up windows above. After that window, Crager’s Sweet Creations will not be available for pickups until the following day, which the client would have to contact Crager’s Sweet Creations for availability.

    • Accommodations can be made in extreme cases, but is not guaranteed and may be politely declined.

    • Orders not retrieved by the customer on the scheduled pickup date and not rescheduled with Crager’s Sweet Creations will be donated, at the client’s expense. Crager’s Sweet Creations does not hold/save/store cakes past the scheduled pickup date

      The Clien assumes all responsibility for any damages to the order once the cake leaves Crager’s Sweet Creations possession. Crager’s Sweet Creations assumes no responsibility for damages incurred during self-pickup or after delivery.